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Privacy Policy

1. Introduction & Overview

Rollmark Bearings (“Company”, “We”, “Us”, or “Our”) respects your privacy and is committed to protecting the personal and commercial data shared with us. This Privacy Policy outlines how we collect, use, process, disclose, and safeguard your information when you visit our website at www.rollmarkbearing.com (the “Site”), submit inquiries, request commercial quotations, engage in business transactions, or interact with our physical premises and communication platforms.

By accessing our Site, utilizing our services, or sharing information with us, you acknowledge and agree to the practices described in this Privacy Policy.

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2. Information We Collect

We collect information directly from you, automatically through your interactions with our Site, and through secure physical or digital operational channels:

A. Information Provided Voluntarily

  • Business & Contact Details: Name, job title, company/entity name, GST number, email address, physical/billing/shipping address, and phone number when submitting inquiries, requesting quotations, or placing orders.

  • Financial & Payment Data: Payment receipts, transaction references, billing addresses, and payment details processed via secure, third-party payment gateways (e.g., Razorpay, PayU, UPI systems, or banking partners). We do not store complete card, PIN, or confidential banking credentials on our servers.

  • Communication Records: Information provided in inquiries, order feedback, email exchanges, or correspondence sent to details mentioned in conact us page

B. Automatically Collected Technical Data

  • Log & Device Data: IP address, browser type, operating system, device information, access times, pages viewed, and referral URLs collected automatically for analytical, performance, and security purposes.

  • Cookies & Tracking Technology: Session and persistent cookies used to optimize website functionality, understand site usage, and enhance user experience.

C. Physical & Operational Data

  • CCTV Surveillance: Video footage recorded automatically when visiting our office, warehouse, or operational facilities.

  • Recorded Virtual Meetings: Audio/video recordings and transcripts of virtual meetings, sales calls, or technical discussions conducted via online conferencing platforms (where prior notification is provided).
     

3. How We Use Your Information

We use the information collected strictly for legitimate business, operational, contractual, and regulatory purposes, including:

  • Order Processing & Fulfillment: To generate commercial quotes, process purchase orders, handle logistics/shipping, issue statutory GST tax invoices, and complete financial transactions.

  • Customer Communication: To respond to technical inquiries, send order status updates, and provide after-sales assistance or catalog updates.

  • Business Relationships & Publicity: To document, maintain, and reference ongoing or historical corporate/trade relationships in accordance with Clause 8 of this Policy.

  • Security & Facility Management: To maintain safety, prevent fraud, secure intellectual assets, and monitor our physical premises via CCTV systems.

  • Quality Assurance & Training: To review recorded online meetings and customer interactions for internal quality control, accuracy of record-keeping, and compliance.

  • Legal & Regulatory Compliance: To adhere to statutory tax obligations, audit requirements, court orders, and applicable laws in India.
     

4. Disclosure & Sharing of Information

Rollmark Bearings does not sell, rent, or lease your personal or business data to third parties. We share information only under the following limited circumstances:

  • Service Providers & Logistics Partners: Trusted third-party logistics firms, payment gateway providers, cloud storage vendors, and IT support teams who perform services on our behalf under strict confidentiality duties.

  • Statutory & Government Authorities: Tax agencies, law enforcement, regulatory bodies, or judicial courts where required by law, such as under the Income Tax Act or Goods and Services Tax (GST) regulations.

  • Business References & Publicity: Public-facing corporate references or brand representations as detailed in Clause 8.
     

5. CCTV Surveillance Policy

For the safety, security, and operational protection of our employees, visitors, customers, business partners, and physical assets, our offices, warehouses, and operational premises are equipped with Closed-Circuit Television (CCTV) surveillance systems.

  • Purpose: Asset protection, fraud prevention, safety monitoring, and incident investigation.

  • Retention & Access: Recorded footage is stored securely for a limited duration and accessed only on a strictly necessary basis by authorized personnel, insurance assessors, or legal authorities.
     

6. Online Meetings & Communications

Virtual meetings, video conferences, and telephone calls conducted with Rollmark Bearings representatives may be recorded for quality assurance, compliance, operational clarity, and record-keeping purposes.

  • Notification: Participants will be notified prior to or at the start of any recorded session.

  • Consent: Your continued participation in a recorded call or meeting following such notification constitutes your explicit acknowledgment and consent to being recorded.
     

7. Trademark

Rollmark Bearings is an independent enterprise. All product names, trademarks, registered trademarks, service marks, brand names, and logos referenced on our website or marketing collateral belong to their respective trademark owners.

Their inclusion is strictly for identification, technical cross-referencing, and compatibility purposes, and does not imply any official partnership, agency, sponsorship, or endorsement by the trademark holders.
 

8. Publicity & Corporate References

By engaging with Rollmark Bearings as a customer, supplier, distributor, business partner, vendor, consultant, or service provider, you acknowledge that we may identify our business relationship for corporate reference, promotional activities, or business development purposes.

  • Permitted Usage: Where appropriate, and subject to applicable law or contractual obligations, we may refer to your company name, brand name, or logo on our website, company profile, presentations, case studies, marketing materials, social media, or other promotional content.

  • Consent & Opt-Out: Whenever practical, we seek prior consent before publishing identifiable customer information, logos, photographs, testimonials, or case studies. If you prefer not to be featured, you may request removal at any time by contacting us in writing, and we will make reasonable efforts to accommodate your request.
     

9. Data Security & Storage

We employ appropriate administrative, technical, and physical security measures to safeguard your data from unauthorized access, loss, misuse, alteration, or disclosure. While we endeavor to maintain industry-standard protection measures, no system over the Internet can be guaranteed as 100% immune from security breaches.
 

10. Information Technology Act Compliance

In accordance with the associated rules:

  • Electronic records and communications sent to or from Rollmark Bearings satisfy all legal requirements for written documentation.

  • You may request access to, correction of, or updates regarding any personal data maintained in our records by contacting us through the communication channels listed on our Contact Us page.
     

11.Governing Law & Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of the Republic of India.

In the event of any dispute, claim, or controversy arising out of or relating to these policy or the use of the Site, the parties shall first attempt to resolve the matter amicably through good-faith negotiation. If unresolved, any legal action or judicial proceeding shall be subject to the exclusive jurisdiction of the competent courts located in Mumbai, Maharashtra, India.

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12. Third-Party Links

Our website may contain links to external third-party sites (e.g., payment portals, courier tracking, or supplier sites). Rollmark Bearings is not responsible for the privacy practices, technical safety, or content of external websites. We encourage you to read the privacy policies of any third-party platform you visit.
 

13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
 

14. Contact & Grievance Information

If you have any questions, concerns, requests, notices or complaints regarding this Policy, please connect us through contact us page.
 

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